link deposit Casino & Sportsbook FAQ

link deposit services are available only where local law permits online gaming and sportsbook activity. We operate in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Users are responsible for verifying that access and use of link deposit comply with the laws and regulations of their own location. If you are uncertain whether link deposit is available in your jurisdiction, contact our support team for clarification. Our legal notice outlines the regions where we do and do not operate. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Our KYC verification process requires two documents: a government-issued photo ID (such as a passport, driver's license, or national ID card) and a proof of address (utility bill, bank statement, or official letter dated within the last three months). You upload both documents through your link deposit account dashboard. Our KYC team reviews submissions and typically approves or requests clarification within one business day. If a document is unclear or does not match your account details, we will ask you to resubmit. Once approved, your account gains full access to deposit, play, and withdraw funds.

If you suspect someone has accessed your link deposit account without permission, change your password immediately from a secure device. Log in to your account, go to Account Settings, and select Change Password. If you cannot log in because your password has been changed, use the password reset link on our login page to recover access. Once you regain control, contact our support team right away and describe what you observed (unusual transactions, unrecognized login attempts, or changed account details). Our team can review your account history, freeze your account if needed, and help you secure it further. We never ask for your password via email, SMS, or phone call — if anyone claiming to be from link deposit requests your password, that is fraudulent.

Before you make your first deposit or play, read our terms and conditions in full. This document explains deposit and withdrawal limits, account suspension rules, how we handle disputes, and our jurisdiction restrictions. It also covers game rules (RTP percentages, how RNG works for slots, how live-dealer tables operate, and sportsbook odds). You should also review our privacy policy to understand how we collect, use, and protect your personal data. If you have questions about any rule, contact our support team before you start playing. We want every user to understand the terms before committing funds.

We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits set by the payment provider and our platform. When you select a payment method during deposit, the system displays the range available for that method. Most mobile payment options (mobile banking, local payment, online payment, e-wallet) accept deposits within a standard consumer range. Bank transfers (mobile banking, local payment, online payment, e-wallet) may support higher ceilings. If you exceed a limit or encounter a decline, try a different payment method or contact our support team to verify your account status. We do not publish exact amounts to protect user privacy and comply with local regulations.

Withdrawal requests on link deposit are reviewed and processed during our business hours (Monday–Friday, 09:00–17:00 local time). When you submit a withdrawal, you receive a confirmation receipt with a reference number. Our team then verifies your account details, checks your withdrawal history for unusual patterns, and confirms your identity matches your registered payment method. This review typically takes between one and two business days. Once approved, the funds are sent to your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment account. Delivery from your bank or e-wallet may take an additional one to two business days depending on the provider. You can track your withdrawal status in your account dashboard at any time.

If you have received a promotion code from link deposit or a partner, look for a "Promotion Code" or "Bonus Code" field during deposit or in your account settings. The exact location depends on your device and whether you are using our mobile app or web browser. On the web platform, go to your Account menu and select Promotions; on the mobile app, tap the Promotions tab. Enter your code in the designated field and click Apply. If the code is valid and has not expired, the promotion is added to your account immediately. If the code does not work, check that you have typed it correctly (codes are case-sensitive) and that it has not already been used on your account. If you are still having trouble, contact our support team with your code and we will investigate.

To contact our support team, log into your link deposit account and locate the Help or Support section (usually found in the Account menu or a Help icon). Click "Open a Support Ticket" and describe your issue in detail — include your username, the date and time of the issue, and any error messages you received. Our team reads messages in the order received and typically responds within two business hours during our operating hours (Monday–Friday, 09:00–17:00 local time). We support both English and Indonesian. If your issue is urgent (such as a payment failure during tournament play on Idul Fitri or Liga 1 match day), mention that in your message and we will prioritize it. You can also check your ticket status at any time by viewing your support history on the Help page.

Our link deposit platform offers slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios), sportsbook coverage of football (Liga 1, Piala AFF, Champions League, Premier League), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Slot tournaments run on daily and weekly schedules; tournament schedules are posted on your dashboard. Live-dealer tables operate around the clock. Sportsbook odds update in real time during matches. You can browse our full game catalog by logging into your link deposit account and selecting Games. Each game displays its rules, RTP (return-to-player percentage), and how to play.

Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNG) to determine outcomes. Each spin or game result is independent and unaffected by previous results. We publish the RTP (return-to-player percentage) for each slot so you understand the mathematical house edge. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are broadcast from real studios with real dealers using genuine cards and wheels — you can see the action in real time. Sportsbook odds are set by our trading team based on real match data and betting markets; they are not manipulated. All our games comply with standard fairness practices. If you believe a game result was unfair, contact our support team and describe what occurred; we can review the result and explain how it was determined.